Support

Sign in to the same Witchy account and Apple Account you used to buy it, then use the restore purchases option in the app. The five permanent spell purchases can be restored. If access is still missing, contact us with the product name and order reference.

Circe credits belong to your Witchy account, so first check that you are signed in to the account used for purchase. Saving one target-name request uses one credit. Apple's restore flow does not restore consumables or replace spent credits. If your balance looks wrong, contact us before making another purchase or deleting your account.

A purchase appears after the App Store transaction is verified. Pending approval or a connection problem can delay this. Reopen the app while online and check your account. Avoid purchasing the same item again while an earlier payment is unresolved. Contact us if the problem continues.

Apple handles App Store refund requests through Report a Problem. Eligibility depends on Apple's process and applicable law. We can help investigate a missing purchase or an incorrect Witchy balance.

Open the Account screen in Witchy, choose “Delete account,” and confirm. If you cannot access the app, email support@thewitchy.app with the subject “Data Deletion Request.” We may need to verify ownership. Deletion removes saved requests and credit balances and does not automatically request a refund. Read our Privacy Policy for retention details.

Witchy is for entertainment and personal reflection. It cannot guarantee changes to another person's feelings or actions, or to relationships, health, money, or events. The current app records verified purchases and saved requests; personalized videos and animated results are not yet available.

Email the steps that caused the problem, your app version, device model, and any useful screenshots with personal information hidden. Tell us which sign-in method you use. We will never ask for your password or verification code.